Master Crisis Resolution: Proven Strategies for Effective Communication and Conflict Resolution
During a crisis, my go-to strategy is digging for details. The more I ask questions and dive in, the better the chances of finding a resolution for all parties involved.
It's about reaching a middle ground, not a perfect solution where everyone feels like a winner. Conflict requires compromise.
So, how do I dig for details? Let me share five or six strategies for engaging in productive conversations.
1. I encourage people to open up to me.
I ask them to elaborate on what's happening and why they feel the way they do. I want to draw out their thoughts and emotions. Sometimes, my goal is to help them release their emotional tension. By talking it out, they become more amenable to reaching a resolution.
2. I clarify by asking for more context.
When things are unclear, I dig deeper. I rephrase questions if necessary. Lawyers excel at this skill.
3. The third approach is normalizing.
I let them know they're not...
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