When you step into the role of recruiter for your team or office, you have to shift gears. You likely came from production, where you were a top agent and a confident salesperson. Talking to buyers and sellers felt natural.

But then you put on the recruiter hat, and suddenly making that first call to a potential recruit feels daunting—like the phone weighs a thousand pounds. It feels awkward and uncomfortable. Why is that?

It’s because you don’t have the skillset yet. Confidence comes from competence, and competence comes from learning and practice. The good news is you can develop those skills by getting coached and learning from others who’ve been where you are. We’ll share some tips and tools to help with that in a moment, but first, let me give you something to think about.

If you’re serious about growing your team or office, you need to commit at least one hour a day to recruiting. Without that, your business is at risk.

Here’s where many people get stuck: they think they can ...

If you're coaching agents as part of your real estate brokerage or team, which we all do, one of the best methods I’ve learned is the 1-3-1 Method.

When someone brings you a problem, start by asking:

First, let's clarify the problem: What’s the one main issue we’re dealing with here?

Not 55 different things—just the one big issue we need to solve.

Then, ask: What do you think are three viable solutions for solving this?

If they can’t come up with three, help them brainstorm.

Finally, have them choose: Which do you think is the most viable option for actually getting this resolved?

Encourage them to go out, try it, and see how it works.

As a leader, whether you're a team leader or a brokerage owner, make a note in your CRM to follow up with that agent in a day or two. Check if the resolution actually solved the problem. Sometimes they'll come back and tell you, but if they don’t, reach out and ask, "Did that solve the issue?"

By using the 1-3-1 Method, you’re teaching them to f...