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Question:

Let's say you have a seller that says, “Jim, I watched the news this weekend, and I understand that I don't have to pay a buyer's rep.”

What will be your response to that?

Now, if you get that, I would say that they’re right, and they really haven't had to do that for years. The only difference is that the buyer rep fee is not going to show up in the MLS as of July.

But should you choose not to pay a buyer's rep?

Here's my personal thought on this:

When you offer to pay a buyer's rep, what happens is you’re going to attract more showings and thereby get more offers and more exposure for your property because there's not many buyers that have the money to write a check at closing to their buyer's rep.

So when a seller says they’re not going to pay it, a lot of times they're just going to eliminate that house from consideration. They'll just go look at the houses where the buyer's rep is being paid.

Now, if they choose not to pay a buyer's...

The NAR settlement, which will happen in mid-July (but you’ll start seeing this already): You're going to see a rise of unrepresented buyers.

These will be buyers knocking on your door as a listing agent and saying they’re unrepresented and that they want to make an offer on your listing.

Are you going to, as the listing agent, treat them the same as if they're represented? Or are you going to treat them differently?

Well, I just saw a top agent that did an internal study with his team and found…

70% of the deals that came from unrepresented buyers in his market failed.

So think about that, and I believe that to be true because they just don't have somebody walking them through the process. When you’re sitting with your seller, you need to have an unrepresented buyer conversation going forward. And here's what that conversation might look like:
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“Mr. And Mrs. Seller, there's been some changes with the way that we're selling real estate based on an...

Okay, guys, here's an important question regarding this NAR settlement and everything around it:

We are going to have to start having buyer representation agreements. In that agreement, it's going to say how much you're going to get paid, right? You’ve established what you charge sellers a long time ago, but now you've got to do it with buyers.

What's going to be your minimum commission standard with a buyer?

First of all, accept the fact that you have value and that you are worth more than some other agents in your community. So, you're not going to base your number on what another real estate agent is doing. Maybe they're brand new or barely active.

Instead, you need to base your numbers on the services you provide and your experience.

But here's a bad tendency with a lot of agents: They're going to undershoot their value.

They may say, "I don't want to be greedy, so I'll come in lower."

But don't go too low. There's still going to be sellers offering buyer agent...

What's going to be your approach in having conversations with buyers about this idea of writing you a check or potentially writing you a check at closing? It feels scary, doesn't it?

I'm going to give you a script focused around what I call a success fee. Just remember, we're never paid in general. The vast majority of us get paid at closing and only if the buyer's successful.

So my starting point will be:

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“Hey guys, I just want to point out that today we work under a buyer representation agreement… You don't pay me until you found the perfect house, got it at the right price, financing sorted, inspections done, deal closed. That's when I get paid. If I don't help you get to the finish line, I don't get paid a dime. My fee for representation, if you get to the finish line, is X. In many cases, we negotiate with the seller to have all or part of that fee paid on your behalf.

It's going to be super transparent. I’ll give you a net sheet on each transaction,...

You’ve got one big job in 2024:

Create a new buyer presentation.

Your 2024 buyer presentation needs to include information about and around the NAR settlement. You don't have to talk about the settlement per se, but you have to adapt based on the settlement. If you had a buyer presentation that you're using in 2022 or 2023, you have to rebuild it now.

Some of you don't have one at all. But it shouldn't be difficult to build one because we do one with listings all the time. But I get it. It's new and it's different. So, it’s going to be a little bit uncomfortable. So lemme give you some language to help you make it more comfortable.

When meeting a buyer for the first time, ask if you can show them how you work. Another approach could be to explain your process or walk them through the 10 steps involved in buying a house. Most people will agree, giving you permission to present.

In your presentation, make sure to discuss buyer representation fees and the need for a buyer...

So the NAR settlement, what does it mean to you? What should you do today as an agent?

First of all, what does it mean to us?

Here are three big things it means:

1. Buyer comp is not going to show up in the MLS as of mid-July. If this is approved, it probably will be.

2. You're going to have to sign with your buyer a buyer representation agreement, which says how much you're going to get paid.

3. It's going to outline the fees that are going to be paid to you by the buyer. Now, that doesn't mean that the seller can't pay. This is the biggest misconception of this. Just because the fee is not going to show up in MLS doesn't mean sellers won't still agree to pay it. This is something specifically that was in the NAR proposal.

I'll read it to you:

The NAR said the proposal would allow sellers and their listing agents to continue offering compensation for buyer broker services. That's clear. It's just not going to show up in MLS.

So let's think about that now. How are you going to get...

With the NAR Settlement now in place it is critical for real estate professionals to be able to explain their value proposition, build trust and rapport, explain the benefits of buyer representation, and be confident in their abilities to talk about commissions. Join the conversation as Beth Matthews, a dynamic Real Estate Sales Professional and owner of Envision Real Estate walks us through her teams approach to talking with buyers and sellers, and the next level her team is implementing to ensure they only work with truly committed buyers!

In the real estate industry, there are two types of ghosts:

The first occurs when a buyer initiates contact but then disappears. It's common, but we shouldn't ignore it. Instead, we should follow up with these individuals after some time has passed. More often than not, they simply got busy, not because they disliked us or found another agent.

Reaching out with a call, text, or email is essential. We should inquire politely about their home buying progress. Even if they ghost us again, it's not a big deal. Let's not fear this type of ghosting and continue to pursue potential leads.

The second ghosting scenario involves us ghosting others inadvertently. It happens when we forget who certain contacts in our phone are. To address this, we should review our contacts and ask those we're unsure about to remind us of our connection.

By doing so, we might uncover opportunities we would have otherwise missed. Let's stop being ghosts ourselves and maintain connections with our contacts. These...

Last month, 32% of all transactions closed involved a cash buyer. If you stack up a cash buyer against a finance buyer, as a seller, which one would you prefer? Probably a cash buyer.

Financing has hurdles: the buyer has to qualify, the home has to qualify, there's appraisal and underwriting approval. So, if I had the choice, I would probably want to take a cash buyer.

But how do we incentivize this?

Most agents aren't having this conversation with sellers. Would you like to incentivize cash buyers to make offers on your house? Why? Because with a cash buyer, you're not dealing with qualification issues, low appraisals, or underwriting roadblocks. We can remove contingencies faster with a cash offer, which means we can speed up closing generally faster than with a finance buyer.

To incentivize those offers, you might consider giving a cash discount. What would you give? Maybe a 1% or 2% discount off the price. Let's be honest, with a financed offer, the buyer often asks for closing...